Return & Exchange Policy

1. Return Window

You may request a return or exchange within 30 days after your order is delivered.

If more than 30 days have passed, we may not be able to accept the request unless required by applicable law or otherwise approved by us based on the actual situation.

2. Return and Exchange Eligibility

We understand that sometimes a product may not meet expectations. In general, to qualify for a return or exchange, the item should meet the following conditions:

• The return or exchange request is submitted within the return window;
• The item is unused, or has only been handled as reasonably necessary to inspect the product;
• The item has not been washed, dried, ironed, sprayed with fragrance, perfume, deodorizer, or any other care product;
• The item has not been exposed to sweat marks, bodily fluids, pet hair, visible stains, odors, cosmetics, skincare products, oil marks, water stains, or other signs of use;
• The item has not been altered, cut, repaired, dyed, or damaged due to improper use, improper cleaning, improper storage, high-heat drying, sun exposure, pulling, squeezing, scratching, or abnormal wear;
• The item has no visible stains, damage, pilling, pulled threads, deformation, fading, odor, shrinkage, zipper damage, seam splitting, or other conditions that may affect resale condition;
• All products, set components, and included items are returned together, including but not limited to tags, instruction cards, gifts, protective bags, packaging accessories, and other included materials;
• The original packaging is included whenever reasonably possible;
• The returned item matches the item and reason described in the approved request.

Because bedding products are personal-use items, all return and exchange requests are reviewed individually to help protect product condition, hygiene, and resale eligibility. You must receive our approval before sending any item back.

3. How to Request a Return or Exchange

If you would like to request a return or exchange, please contact us at info@yangcraftliving.com within the applicable return window.

To help us review your request as quickly as possible, please provide:

• Your order number;
• The product name;
• The reason for the return or exchange request;
• If the item is wrong, damaged, defective, does not match the order, has missing quantities or missing components, or the packaging is damaged, please provide clear photos or videos of the product, outer packaging, inner packaging, shipping label, and the affected area.

After receiving your request, we will review it and reply by email. If your request is approved, our email will include the return address and detailed next-step instructions.

4. Wait for Approval Before Sending Items Back

Please do not send any item back before contacting us and receiving approval.

Unauthorized returns, items sent to the wrong address, or items returned without following our instructions may be delayed, refused, or no longer qualify for refund or exchange processing.

5. When Returns or Exchanges May Not Be Accepted

We may not be able to accept returns or exchanges in the following situations:

• The request is submitted after the return window has passed;
• The item has been used, washed, dried, ironed, altered, damaged, or is no longer in a suitable return condition;
• The item has been exposed to sweat marks, bodily fluids, pet hair, visible stains, odors, cosmetics, skincare products, oil marks, water stains, or other signs of use;
• The item has visible damage, pilling, pulled threads, deformation, fading, shrinkage, odor, stains, zipper damage, seam splitting, or other conditions that may affect resale condition;
• The item was damaged by high-heat drying, sun exposure, improper cleaning, improper use, improper maintenance, improper storage, or other external causes;
• Tags, instruction cards, gifts, protective bags, original packaging, set components, or other included items are missing;
• Part of a set is missing, used, damaged, or cannot be returned completely;
• The returned item does not match the approved request or original order;
• The request is based on customer preference, color expectations, size expectations, thickness expectations, hand-feel expectations, slight color differences, or screen display differences, and the product itself has no quality issue;
• The item does not meet personal expectations because the customer did not confirm product size, bed compatibility, material description, care method, or usage scenario before purchase;
• The item was damaged after delivery due to misuse, improper storage, improper cleaning, improper care, or other customer-related reasons;
• The order could not be delivered or was returned because the customer provided an incorrect or incomplete address;
• The recipient did not cooperate with the carrier, causing the package to be refused, unclaimed, or otherwise affected.

6. Wrong, Damaged, or Defective Items

If you receive the wrong item, or if the item arrives broken, damaged, or defective, please contact us within a reasonable time after delivery.

Please provide your order number and clear photos or videos of the product, outer packaging, inner packaging, shipping label, and the affected area so that we can properly review the issue.

Please contact us as soon as possible before using or washing the item if:

• The item received does not match the order;
• The item was broken, severely deformed, or visibly damaged during shipping;
• The item has an obvious manufacturing defect that prevents normal use;
• The order is missing part of the product, set components, or other included items;
• The packaging is severely damaged and may affect the condition of the product;
• The item has obvious loose stitching, holes, zipper issues, incorrect sewing, or structural problems.

After review, we may provide a replacement, exchange, reshipment of missing items, partial refund, full refund, or another suitable solution depending on the actual situation.

7. Normal Product Variations

Due to differences in batches, materials, production processes, photography lighting, and display devices, products may have slight color differences, size differences, texture differences, thickness differences, minor surface marks, mild material odor, or slight compression marks on the packaging.

Some fabrics may develop light wrinkles during folding, shipping, and packaging. This usually does not affect normal use.

These situations are usually considered normal variations and do not necessarily constitute quality defects.

If these differences do not affect the product’s normal use, comfort, or overall function, they usually do not qualify as automatic reasons for return, exchange, or refund. We will review each situation and do our best to provide a reasonable solution.

8. Personal-Use Bedding Notice

Bedding products are personal-use items.

For hygiene and safety reasons, items that have been used, washed, dried, or show sweat marks, bodily fluids, pet hair, visible stains, odors, cosmetics, skincare products, oil marks, water stains, or other signs of use usually do not qualify for return or exchange, unless the product itself has a confirmed quality issue or otherwise required by applicable law.

Please inspect the item carefully before using or washing it. If you find any issue, please contact us first and do not continue using or washing the item.

9. Exchanges

Exchanges usually apply in the following situations:

• We shipped the wrong item;
• The item arrived broken, damaged, or defective;
• The item has a manufacturing, material, structural, or functional issue confirmed by our review;
• The order is missing necessary items, set components, or included items, and we believe an exchange or reshipment is the more suitable solution;
• We approve another exchange request based on inventory availability and the specific situation.

If the replacement item you want is out of stock, we may suggest another solution or, where appropriate, handle the matter according to our Refund Policy.

10. Return Shipping Costs

If the return or exchange is caused by our error, such as shipping the wrong item or a product arriving broken or defective, we may cover the return shipping cost or provide another suitable return solution after review.

In other approved return or exchange situations, return shipping costs and related fees are usually the customer’s responsibility, unless required by law or expressly agreed by us.

If the order received free shipping, discounted shipping, or promotional shipping service, we may deduct delivery costs that have already been incurred and cannot be recovered during return or refund processing, unless the issue was caused by our error or otherwise required by law.

11. Inspection After Return

After we receive the returned item, we will inspect it before completing the refund or exchange process.

Please note that approval of a return request does not automatically guarantee a full refund or exchange. If the returned item has been used, is incomplete, damaged, stained, has odors, pilling, pulled threads, breakage, deformation, shrinkage, fading, missing components, missing packaging, or has a major difference from the approved request, we may reduce the refund amount, refuse the exchange, or refuse the return where appropriate.

12. Refunds for Approved Returns

If your approved return qualifies for a refund, the refund will be handled according to our Refund Policy.

Original shipping costs are usually non-refundable unless the return is caused by our error or otherwise required by law.

If you purchased a promotional item, discounted item, bundle, or set, the refund amount will be calculated based on the actual amount paid, the condition of the returned item, the items kept, and the related promotional terms.

13. Processing Time

After we receive and inspect an approved returned item, we will process the next step within a reasonable time.

The actual processing time may vary depending on shipping time, item condition, replacement inventory availability, and payment service provider processing time if a refund is involved.

14. Contact Us

If you have any questions about this Return & Exchange Policy, please contact us: