Shipping Policy
Effective Date: June 22, 2026
Thank you for shopping with Yangcraftliving. We want your order to arrive smoothly and safely. This Shipping Policy explains how orders placed through yangcraftliving.com are processed, shipped, and delivered.
As an online store selling bedding and related home goods, we mainly use DHL for shipping. Depending on the product type, package size, destination, shipping conditions, or carrier availability, we may also use other suitable shipping carriers when needed.
This policy applies to products sold through this website.
1. Shipping Destinations
We currently ship to customers in the following regions:
- United States;
- Canada;
- Australia;
- Selected European countries.
If you are unsure whether we can ship to your location, please contact us before placing an order.
2. Order Processing Time
Most orders are processed within 1–3 business days after successful payment.
Processing time may be extended during holidays, promotional periods, inventory verification, address confirmation, product inspection, packaging arrangements, or other special order situations.
Please note that order processing time does not include shipping transit time.
3. Shipping Methods
We mainly use DHL to handle shipments.
However, depending on the product type, package size, warehouse arrangement, destination country, or local delivery conditions, we may choose another reliable carrier when appropriate.
We will select suitable packaging and shipping methods based on the actual order situation to help reduce the risk of damage, loss, or delivery issues during transit.
4. Estimated Delivery Time
The following estimated delivery times are for general reference only. Actual delivery time may vary depending on destination, customs clearance, local carrier operations, weather, holidays, peak seasons, remote-area delivery, and other factors beyond our direct control.
| Destination | Estimated Delivery Time | Notes |
|---|---|---|
| United States | 3–7 business days | May vary by state, remote area, and local carrier conditions. |
| Canada | 5–10 business days | Customs clearance may affect final delivery time in some cases. |
| Australia | 6–12 business days | Remote areas may require additional transit time. |
| United Kingdom | 5–10 business days | Delivery time may vary due to customs clearance and local handover. |
| Germany | 5–10 business days | Transit time may vary slightly by region. |
| France | 5–12 business days | Local delivery conditions may affect final timing. |
| Italy | 6–12 business days | Some areas may require longer delivery time due to local delivery operations. |
| Spain | 6–12 business days | Transit time may vary during peak seasons. |
| Netherlands | 5–10 business days | Usually stable, but delivery is not guaranteed. |
| Belgium | 5–10 business days | May vary due to customs and local network conditions. |
| Other European Countries | 6–15 business days | Delivery time varies by destination and local customs process. |
5. Shipping Costs
Shipping costs are calculated based on destination, order weight, package size, and other shipping-related factors.
Applicable shipping costs will be displayed on the checkout page before you complete your order.
If we offer a free shipping promotion, the promotion details shown on the website or checkout page will apply.
Please note that some orders may have different shipping costs due to weight, volume, package size, warehouse arrangements, or split shipments.
6. Tracking Information
After your order has shipped, we usually send a shipping confirmation email that includes tracking information.
You may also visit our Order Tracking page to view the latest shipping status.
Please note that tracking information may take a short time to update after the package is handed over to the carrier.
7. Customs, Duties, and Import Fees
For international orders, customs duties, import taxes, VAT, handling fees, or similar charges may apply depending on the destination country or region.
Unless otherwise stated on our website, these fees are usually the customer’s responsibility.
We are not responsible for delays caused by customs procedures.
8. Delivery Delays
Although we will do our best to help orders arrive on time, delivery dates are estimates only and are not guaranteed.
Delays may be caused by customs inspection, severe weather, transportation disruption, peak seasons, carrier delays, incorrect address information, remote-area delivery, package size restrictions, or other events beyond our control.
If your package is clearly beyond the estimated delivery time and tracking has not updated, you may contact us and we will do our best to help check the shipping status.
9. Incorrect Address and Failed Delivery
Please make sure your shipping address is complete and accurate before placing your order.
If an order cannot be delivered due to an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or the recipient not cooperating with the carrier, any reshipment or refund will be handled based on the actual situation and shipping-related costs already incurred.
If a package is returned due to customer-related reasons, original shipping costs, return shipping costs, reshipment costs, or other carrier fees may be deducted from any applicable refund unless otherwise required by law.
10. Lost, Missing, or Damaged Packages
If your package appears to be lost, missing, or damaged during transit, please contact us as soon as possible.
To help us review and assist with the issue, please provide:
- Your order number;
- The tracking number;
- Photos of the outer packaging;
- Photos of the shipping label;
- Photos of the inner packaging;
- Clear photos or videos of the affected product.
Please check the condition of your items promptly after receiving the package. If you find damaged items, deformation, missing quantities, missing accessories, severely damaged packaging, or any other abnormal condition, please contact us as soon as possible before using the product.
We will do our best to assist you, review the situation with the carrier, and help find a suitable solution. However, the final result may depend on the carrier’s investigation and the actual circumstances.
11. Split Shipments
In some cases, items in the same order may be shipped separately for operational reasons, including product inventory, warehouse arrangements, package size limits, weight limits, or fulfillment from different warehouses.
If this happens, you may receive separate tracking updates for different items. Each package may also have a slightly different delivery time.
12. Packaging Notice
We use suitable packaging materials based on product type, size, weight, and shipping requirements to help reduce the risk of damage during transit.
After receiving your order, please unpack carefully and keep the outer packaging, inner packaging, and shipping label until you confirm that all items are complete and in good condition.
If you find damaged items, missing items, or other delivery issues, please do not discard the packaging materials immediately. Related packaging photos may be needed for carrier investigation, after-sales review, or claim processing.
13. Contact Us
If you have any shipping-related questions, please contact us:
